Your Ultimate Partner for Customer Service Outsourcing
As a boutique BPO provider, WorkingCX customizes omnichannel sales and service. We handle voice, text, email, chat, social and more. Our solutions scale to demand, ensuring flexibility for whatever volume of work. We better engage and empathize with customers, however they interact with your brand. The result: double-digit benefits for your business.
Modern Workforces
Fast-flex service and sales for businesses that elevate performance in big ways. Such responsiveness epitomizes the modern CX operations that organizations of all sizes seek today.
Entrepreneurial Spirit
Virtual, coast to coast network with thousands of independent contractor agents distributed across the United States and Canada. As like-minded businesspeople, their entrepreneurial spirit delivers the best service for clients and their customers.
Competitive Edge
An on-demand workforce reflects the people and places of a client’s customers. It draws talent from big cities and hometowns. This diversity gives businesses broad bench strength and a competitive edge.
Client-Specific Solutions
Small business that caters to all business. As volumes vary and situations change, it can ramp up or scale down sales and service. An agent ratio of 1-to-2 or 1-to-3 full-time equivalents (FTEs) ensures an ever-ready workforce.
Customer Care
Consumer demand runs high these days for companies, both big and small. Whatever the size your CX operation, sometimes it requires outsourced expertise to ensure excellent service. With a customer-first mindset, we create an on-demand workforce in your brand. Being virtual makes it ever so flexible and responsive, providing steadfast customer service and satisfaction.
Sales Support
Great businesses stay close to their customers. Such relationships bring an intimacy to sales. That requires professional agents immersed in the offerings they sell. Often, our agents are customers themselves. To relate well, they are educated in your brand. Learn to embrace your company’s values. That way, they know how to personalize sales to produce more for you.
Back-Office Support
Underpinning every well-run CX operation, regardless of size, is steady back-office support. It blends multichannel and customer interactions. We see them as intersections of opportunity to optimize customer experiences. Simplify connections. And streamline function and flow. So that back-office support becomes front and center to your business success.
Analytics and Technology
To succeed, we enable organizations to capitalize on data and leverage technology to elevate customer service. That means analyzing CX metrics to achieve desired outcomes. Ensuring nonstop performance through secure systems and applications. Scaling IT in real time to handle business fluctuations. We keep clients in the know to manage workflow and expectations.
Industries Served – New And Old
The pandemic ushered in scores of startups, requiring great service and sales. And it expanded traditional sectors that needed to scale and grow in new non-traditional ways. Being on-demand, Workingo serves them all well.
Energy – Serving customers well, whatever the weather
Financial – Delivering CX that clients can bank on
Healthcare – Staying well, and ahead, of patient needs
Telecom and Media – Performing up to customer expectations
Retail/Consumer Services – Stepping up to digital demand
Travel and Hospitality – Providing CX that moves, no matter what
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